Sales Policy of AceHato

Effective Date: December 31, 2024

Thank you for choosing AceHato for your cycling needs. Our goal is to ensure you have a smooth and enjoyable shopping experience. Please review our Sales Policy carefully as it governs your purchase and use of products on our website.

1. Pricing and Payment

  • Pricing: All prices displayed on acehato.com are in U.S. Dollars and are subject to change without notice. Prices are accurate at the time of posting, but may fluctuate due to factors like promotions, seasonal offers, and stock availability.

  • Payment Methods: We accept the following payment methods for your convenience:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods as available through our checkout process

Payments are processed securely via our payment gateway. We do not store your credit card information, ensuring your financial details remain safe.

  • Sales Tax: Sales tax will be applied to orders where required by law based on your shipping address. The tax rate will be calculated and displayed during checkout.

2. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. Please verify all information carefully, including the shipping address, product selection, and payment method.

  • Order Fulfillment: Orders are processed during business hours from 9:00 AM to 5:00 PM EST, Monday to Friday. We aim to process and ship your order within 1-3 business days after receiving payment, depending on product availability.

  • Backorders: If an item is out of stock, we will notify you via email. You may choose to wait for the item to become available, select an alternative product, or request a full refund.

  • Order Changes: Once an order is confirmed, we are unable to make changes to the order (such as product selection, shipping address, or payment method). Please review your order carefully before confirming your purchase.

3. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options depending on your location. Our standard shipping is via USPS, UPS, or FedEx. Shipping charges will be calculated and displayed at checkout.

  • Shipping Costs: Shipping fees are based on your order size, delivery address, and shipping method. You can view your shipping costs during the checkout process before completing your purchase.

  • International Shipping: We offer international shipping to select countries. International shipping rates and delivery times vary. Any customs duties or taxes incurred are the responsibility of the customer.

  • Delivery Time: Delivery times depend on the shipping method and your location. Domestic orders typically arrive within 3-7 business days, while international orders may take longer.

  • Tracking: Once your order ships, you will receive a tracking number via email to monitor the status of your delivery. You can also track your order through your AceHato account.

  • Shipping Delays: We make every effort to ship your order promptly. However, delays may occur due to factors outside our control, such as weather, holidays, or shipping carrier issues.

4. Sales and Promotions

  • Discounts and Coupons: From time to time, we may offer promotions, discounts, and special deals. Discount codes must be applied during checkout and cannot be combined with other offers, unless specified.

  • Limited-Time Offers: Promotions or sales events may be subject to time limits or product availability. Prices may vary depending on the terms and conditions of each sale event.

  • Price Adjustments: If a product you purchased goes on sale within 7 days of your purchase, we may provide a price adjustment for the difference. Please contact customer service with your order details to request this.

5. Returns and Refunds

Our Refund and Returns Policy outlines the terms and conditions for returning items and obtaining refunds. To initiate a return or request a refund, please refer to our full Refund and Returns Policy on our website.

  • 30-Day Return Window: You can return most items within 30 days of receiving your order for a refund or exchange. The product must be unused, in its original packaging, and in resalable condition.

  • Refund Method: Refunds will be issued to the original payment method. Processing time for refunds may take 7-10 business days after we receive your return.

  • Return Shipping: Unless the return is due to a defective or incorrect item, customers are responsible for the return shipping costs.

6. Customer Service and Support

At AceHato, customer satisfaction is our priority. If you have any questions or issues with your order, our customer service team is here to help:

  • Email: info@acehato.com
  • Phone: (410) 741-0197
  • Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST.

Our team is ready to assist you with order inquiries, returns, exchanges, and product information.

7. Limitation of Liability

While we strive to provide accurate and up-to-date information on our website, AceHato does not guarantee the availability, accuracy, or completeness of the information provided. We are not responsible for any direct or indirect damages arising from the use of our products, website, or services. Your use of the site and products is at your own risk.

8. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to shop with us after changes are made, you agree to the updated terms.

This Sales Policy was last updated on December 31, 2024. By purchasing from AceHato, you agree to comply with the terms outlined in this policy.