Shipping Policy of AceHato

Effective Date: December 31, 2024

At AceHato, we strive to offer fast, reliable, and affordable shipping to ensure your order arrives safely and on time. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your order.

1. Shipping Methods

We offer various shipping methods to meet your needs. The available shipping options depend on your location, the weight of the products, and other factors. The shipping methods we offer include:

  • Standard Shipping: Our standard shipping method is USPS, UPS, or FedEx for domestic deliveries.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options (e.g., 2-Day Shipping or Next Day Delivery) for an additional fee.
  • International Shipping: We also offer international shipping to select countries. Shipping rates and delivery times for international orders may vary.

Shipping fees are calculated at checkout based on the size and weight of your order, as well as the shipping method and destination.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days after payment is successfully authorized. Please note that processing time may vary depending on product availability and order volume.

  • Business Days: We process orders during business hours (Monday to Friday, 9:00 AM to 5:00 PM EST). Orders placed on weekends or public holidays will be processed on the next business day.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order has shipped, you will receive a shipping confirmation email with tracking details.

3. Shipping Costs

Shipping costs are based on several factors, including:

  • The weight and size of your order
  • The shipping method selected
  • The destination of the order

At checkout, you will be able to view the available shipping methods and their corresponding costs based on your shipping address. We offer a range of options to suit your budget and delivery time preferences.

4. Delivery Time

  • Domestic Orders: Delivery times for domestic orders within the United States typically range from 3 to 7 business days depending on your location and the shipping method selected. Expedited options may arrive in 1-3 business days.

  • International Orders: Delivery times for international shipments may vary based on your country’s customs process, destination, and shipping method. International orders typically take 7 to 21 business days for delivery, depending on the shipping carrier and location.

Please note that AceHato is not responsible for any delays caused by the shipping carrier or customs procedures for international shipments.

5. Tracking Your Order

Once your order is shipped, we will send you an email with a tracking number so you can monitor the progress of your shipment. You can use this tracking number to check the status of your order through the carrier’s website (USPS, UPS, or FedEx) or by visiting our Order Tracking Page.

6. Shipping Restrictions

  • P.O. Box Addresses: We can ship to P.O. Box addresses, but some shipping carriers may have limitations for certain services.

  • International Shipping Restrictions: Due to varying regulations, some countries may have restrictions on the types of products that can be shipped. If any issues arise, we will contact you as soon as possible to resolve the situation.

  • Shipping to APO/FPO Addresses: We are happy to ship to military addresses (APO/FPO) via the United States Postal Service (USPS). Delivery times may vary, and packages may take longer due to military postal services.

7. Shipping Delays

While we make every effort to fulfill and ship your order as quickly as possible, please be aware that delays can sometimes occur. Factors such as:

  • Weather conditions
  • Holidays or peak shopping periods (e.g., Black Friday, Christmas)
  • Carrier delays or strikes
  • Customs delays for international orders

can affect delivery times. In the event of a delay, we will do our best to keep you informed.

8. Lost or Damaged Packages

  • Lost Packages: If your order is lost in transit or never arrives, please contact AceHato customer support at info@acehato.com or call us at (410) 741-0197. We will help you trace the package with the carrier and resolve the issue.

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery. We will work with you to resolve the issue, which may include filing a claim with the shipping carrier and issuing a replacement or refund.

9. Returns Due to Shipping Issues

If a product arrives damaged or defective due to shipping, please refer to our Refund and Returns Policy for instructions on how to return or exchange the product. In most cases, we will offer a replacement, store credit, or full refund based on the circumstances.

10. Changes to Shipping Policy

AceHato reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We recommend you review this policy periodically to stay informed of any changes.

This Shipping Policy was last updated on December 31, 2024. By purchasing products from AceHato, you agree to the terms and conditions outlined in this policy.