Payment Policy of AceHato

Effective Date: December 31, 2024

At AceHato, we strive to make your shopping experience as convenient and secure as possible. Please read our Payment Policy carefully to understand the terms and conditions regarding payments for products purchased on acehato.com.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure a smooth and easy transaction process. These include:

      • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
      • PayPal: You can use your PayPal account for payments.
      • Other Methods: Additional payment methods may be available depending on your location and the payment options supported by our payment gateway.

All payments are processed securely, and we use industry-standard encryption to protect your payment information.

2. Currency and Pricing

      • Currency: All prices displayed on our website are in U.S. Dollars (USD). The prices on the website are subject to change without notice.

      • Taxes: Sales tax will be added to orders where applicable, based on the shipping address. Sales tax rates may vary depending on your location, and the applicable amount will be calculated during the checkout process.

      • Promotions and Discounts: If you have a discount code, it must be applied at checkout. You can only use one discount code per order, unless specified otherwise in a promotion.

3. Order Confirmation and Payment Authorization

Once your order is placed, you will receive an order confirmation email, which includes your order details. However, this confirmation does not imply that your payment has been fully processed or accepted.

      • Authorization: Your payment will be authorized at the time of purchase, but your credit card or payment method will only be charged once the product has been successfully shipped.
      • Payment Processing: Payments are processed via our secure payment gateway. If there are any issues with the payment processing (such as insufficient funds or incorrect payment information), we will notify you and ask for corrected details.

4. Security and Privacy

Your privacy and security are very important to us. AceHato uses secure encryption technology to ensure your payment information is safe. We do not store your credit card information; all transactions are processed securely by our payment gateway providers.

      • PCI Compliance: We comply with PCI DSS (Payment Card Industry Data Security Standard), ensuring the highest level of protection for your payment information.

      • Privacy: For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

5. Failed or Declined Payments

In the event of a failed or declined payment, your order will not be processed. You will be notified by email about the issue with your payment. Please ensure that your payment details are correct and that your payment method has sufficient funds.

If the payment issue persists, you may want to try an alternative payment method or contact your bank for assistance.

6. Payment Errors

If a payment error occurs during the checkout process, please contact AceHato customer support immediately:

We will assist you in resolving any issues and ensure that your order is processed correctly.

7. Payment Disputes and Chargebacks

If you dispute a charge or request a chargeback with your bank or credit card issuer, we ask that you first contact AceHato customer support at info@acehato.com to resolve the issue directly. We will work with you to address any concerns and resolve disputes in a timely manner.

Unauthorized chargebacks or disputes may result in the cancellation of your order, and we may take further actions to recover any funds.

8. Currency Conversion (International Orders)

For international orders, please note that the prices displayed on the website are in U.S. Dollars (USD). Depending on your payment method or financial institution, your bank or payment processor may charge you additional fees for currency conversion. These fees are outside of AceHato’s control and are the responsibility of the customer.

9. Refunds and Adjustments

If you are eligible for a refund or adjustment, it will be issued to the original payment method used for the purchase. Please refer to our Refund and Returns Policy for more details on our refund process.

10. Changes to Payment Policy

AceHato reserves the right to update or modify this Payment Policy at any time. Changes will be posted on this page, and the Effective Date will be updated accordingly. We recommend you review this policy periodically to stay informed of any changes.

This Payment Policy was last updated on December 31, 2024. By making a purchase from AceHato, you agree to the terms and conditions outlined in this policy.