Privacy Policy of AceHato

Effective Date: December 31, 2024

At AceHato, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and share your data when you visit our website acehato.com or use our services. By accessing and using our website, you agree to the terms of this policy. Please take a moment to review the following information about how we handle your data.

1. Information We Collect

We collect two types of information from users: Personal Information and Non-Personal Information.

  • Personal Information: This includes any data that can be used to identify you individually, such as:

    • Name
    • Email Address
    • Phone Number
    • Shipping and Billing Addresses
    • Payment Information
    • Account Information (if you create an account on our website)

  • Non-Personal Information: This includes data that does not identify you personally but is collected to improve your user experience, such as:

    • IP address
    • Browser type and version
    • Device type
    • Pages visited on our website
    • Cookies and other tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process your orders: We use your personal information to process, confirm, and fulfill your orders, including shipping and payment processing.
  • To provide customer support: If you contact us for assistance, we use your information to help resolve issues, answer questions, and provide you with the best possible service.
  • To improve our services: We analyze non-personal information to enhance your browsing experience and improve our website and product offerings.
  • To send marketing communications: If you opt-in, we may send you promotional emails, newsletters, and updates about our products and services. You can unsubscribe from these emails at any time.
  • To comply with legal obligations: We may use your information as required by law, such as responding to legal requests or preventing fraud.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Secure Payment Processing: All payment transactions are processed through secure payment gateways that use encryption to protect your sensitive financial information.
  • SSL Encryption: We use SSL (Secure Socket Layer) technology to encrypt your personal information, such as credit card details and addresses, while it is transmitted through our website.
  • Data Retention: We only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or otherwise share your personal information with third parties, except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, processing payments, and delivering products (e.g., shipping companies, payment processors). These third parties are obligated to protect your information and may only use it for the purpose of fulfilling services on our behalf.
  • Legal Compliance: We may disclose your personal information to comply with legal obligations, such as responding to a court order, subpoena, or legal request, or to prevent fraud or illegal activities.
  • Business Transfers: In the event of a business merger, acquisition, or sale of assets, your personal information may be transferred to the new owners as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device and help us analyze website traffic, remember your preferences, and personalize your experience.

You can choose to disable cookies in your browser settings, but please note that doing so may impact your ability to use certain features of our website.

6. Your Privacy Rights

As a user, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we have about you.
  • Correction: If your personal information is inaccurate or incomplete, you have the right to request corrections.
  • Deletion: You have the right to request that we delete your personal information, subject to legal requirements.
  • Opt-out of Marketing Communications: You can opt-out of receiving promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

To exercise these rights, please contact us at info@acehato.com or (410) 741-0197.

7. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under the age of 13, please contact us immediately, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website after any changes are made, you consent to those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: info@acehato.com
  • Phone: (410) 741-0197
  • Address: 1400 Marlboro Rd, Lothian, Maryland

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM EST.

This Privacy Policy was last updated on December 31, 2024. By using our website, you agree to the terms and conditions of this policy.